Return and Refund Policy

Please allow between 1 - 3 weeks for your order to arrive. The Order Processing Time is 2 - 5 days. The Shipping Time is 1 - 3 weeks.

UPDATE - Due to COVID-19, the shipping might be delayed by 2-4 weeks.

 

1. REFUNDS (IF-APPLICABLE)

Full Refund only applicable if :

• 1. You received damaged item
• 2. You did not receive your order in 40 days
• 3. You received the wrong item
• 4. You are not satisfied and did not achieve the desired result
• 5. You changed your mind and want to cancel your order within 24 hours

Once your photo of evidence is approved (we need your photos of evidence), then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

2. LATE OR MISSING REFUNDS (IF-APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@prettydangcool.com.

 

3. RETURNS

Item damaged or the wrong item delivered or not satisfied with your purchase?

We do not accept return for a certain product. Instead, we will refund you or we will deliver a replacement. Send us an email at support@prettydangcool.com to resolve the matter.

 

4. EXCHANGES (IF-APPLICABLE)

We only exchange your item if they are damaged or wrong item delivered (photos of evidence needed). Other than the cases stated above, we do not provide item exchange.

 

5. ORDER MODIFICATIONS OR CANCELLATION

After your order has been placed, you have 24 hours to contact support@prettydangcool.com and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.


6. REFUNDS/CANCELLATIONS

Please note, there are no refunds or cancellations 24 hours after your order was placed.

If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.